Consumers within the European Union have the right to withdraw from their purchase within 14 days after receiving the product, without giving a reason.
To be eligible for a full refund, the product must be:
- unused and in a condition suitable for resale;
- complete and undamaged;
- returned in its original packaging;
- returned with all supplied accessories, cables, manuals and components.
Customers may inspect the product only to the extent necessary to establish its nature, characteristics and functioning, as they would be able to do in a physical retail store. Any use beyond this may result in a reduction of the refund to reflect the diminished value of the product.
Return shipping costs are the responsibility of the customer unless the product is defective or the incorrect item was supplied.
Refunds will be processed after the returned product has been received and inspected. SensoDrift reserves the right to reduce the refund if the product shows signs of use, damage or incomplete return.
Where products include sealed hygiene-related accessories, the right of return does not apply to those accessories once their protective seal has been broken.
Custom-made, personalised or specially modified products may be excluded from the right of withdrawal where permitted by applicable law.